At Motta Lash & Beauty, we want every client to have a comfortable, safe, and enjoyable experience. To ensure our appointments run smoothly and our artists can provide the highest level of service, we ask all clients to review and agree to the following policies before booking.
By booking an appointment with Motta Lash & Beauty, you acknowledge and agree to these policies.
Booking & Credit Card Policy
A valid credit card is required to secure all appointments.
Your card is kept securely on file and will only be charged in accordance with our cancellation, no-show, or other applicable salon policies.
Appointments are reserved specifically for you. By booking, you are committing to the appointment time and allowing our artist to reserve that time exclusively for you.
Cancellation & Rescheduling Policy
We understand that plans can change. We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Cancellations or rescheduling requests made with less than 24 hours' notice will be subject to the following fees:
Full Set Lash Appointments: $60 cancellation fee
Lash Fill Appointments: $30 cancellation fee
All Other Services: 50% of the scheduled service price
These fees are charged to the credit card on file.
A no-show is considered an appointment where the client does not arrive for their scheduled appointment and has not contacted the salon in advance.
No shows will be charged 100% of the scheduled service price to the credit card on file.
Repeated cancellations, rescheduling, or no-shows may result in booking restrictions, or the requirement of a non-refundable deposit before future appointments can be reserved.
Service Refund Policy
Motta Lash & Beauty does not offer refunds for completed services. We stand behind the quality of our work and always want the opportunity to address any concerns you may have.
If you have a concern with your service, please contact us within 48 hours of your appointment so we can review the situation and determine the best way to assist you.
While concerns brought forward after the 48-hour period may still be discussed and reviewed, refunds will not be issued for completed services. Depending on the circumstances, we may offer an appropriate resolution or service adjustment at our discretion.
Please note that a change of preference, personal taste, or change of mind does not qualify for a refund.
Lash Retention & Maintenance
Lash extensions are a maintenance service, and natural lash retention varies from person to person.
Retention can be affected by factors including natural lash growth cycles, skincare and makeup products, oil production, medications, hormones, lifestyle, aftercare, and environmental factors.
Clients are responsible for following the recommended aftercare instructions provided by their lash artist.
A fill appointment must be booked within the appropriate timeframe to qualify as a fill. If insufficient extensions remain, or too much time has passed since the previous appointment, a full set may be required and will be charged accordingly.
Appointment Timing
Please arrive prepared for your appointment and allow yourself enough time to complete any necessary consultation or preparation.
To ensure we can provide your full service within the scheduled appointment time, arriving significantly late may result in a shortened service or the appointment being treated as a cancellation.
If your appointment must be shortened due to lateness, the original service price may still apply.
Children & Guests
For the safety of our clients, staff, and salon environment, children under 12 are not permitted in the salon, including during appointments.
This policy is in place due to our salon's safety, liability, and insurance requirements.
We also ask that clients attend their appointments alone whenever possible. Our treatment areas are designed for the booked client and service provider, and additional guests may not be accommodated.
Thank you for helping us maintain a safe and comfortable environment for everyone.
Health, Safety & Contraindications
Please inform your service provider of any relevant allergies, sensitivities, medications, recent procedures, skin conditions, or other circumstances that may affect your service.
Certain services may need to be modified, postponed, or declined if they are not considered appropriate or safe at the time of your appointment.
If you are unsure whether a service is suitable for you, please contact us before booking.
Respectful Environment
We are committed to providing a professional, respectful, and welcoming environment for both our clients and our team.
Abusive, threatening, disrespectful, or inappropriate behaviour toward our staff will not be tolerated.
Motta Lash & Beauty reserves the right to refuse or discontinue service where behaviour creates a safety concern or prevents our staff from providing services in a professional environment.
Pricing & Service Changes
Prices are subject to change without notice. The price applicable at the time of booking or service may differ from previously advertised pricing.
Promotional offers, discounts, and special pricing may be subject to additional terms and cannot necessarily be combined with other offers.
Policy Acknowledgement
By booking an appointment with Motta Lash & Beauty, you confirm that you have read, understood, and agreed to our salon policies.
Our policies are designed to protect the time of our artists, the quality of our services, and the experience of every client who visits our salon.
Thank you for respecting our policies and for choosing Motta Lash & Beauty.